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Being able to observe a person's body language while having a discussion with them can improve communication. What may non-verbal communication provide information on? Their:

  • A

    Level of anxiety and preparation for the task in hand.

  • B
    Cultural values and level of knowledge.
  • C

    Workload and level of knowledge.

  • D
    Emotions and level of interest.

It is said that 7% of communication is accomplished verbally, 38% by unconscious signals, such as tone of voice, and the remainder 55% by non-verbal means, such as body language.

Non-verbal communication conveys much emotional meaning, so the ability to effectively encode and decode appropriate nonverbal messages sent through facial expressions, gestures, eye contact, and touch leads to high-quality interactions that are rewarding for the communicators involved.

Body language can be very subtle, but powerful – for example, the word “no” with a smile will be interpreted quite differently from one accompanied by a smack in the mouth.

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